FAQs

Frequently Asked Questions

Products:

Can I customize the design of a product?

Currently, we offer pre-designed cricket-themed products. Customization options may be explored in the future.

I like the design, but i want it on a different product (or color), what do i do?

Contact us via Mail or Drop in your request by filling the contact form in the Contact Us Page. We will be more than happy to offer you the product you desire.

I am a designer and I have some cricket-themed designs that I can offer, what’s the procedure?

Contact us via Mail or Drop in your request by filling the contact form in the Contact Us Page. We will be happy to consider your offer.

I wish to add more products in my order, is it possible?

No, it is not possible once you have placed the order. If you wish to purchase another product, you can place another order.

How do I know the sizing for clothing items?

Refer to our size chart for accurate measurements. If unsure, contact our customer support for assistance.

Where can I see the Size Chart?

The size chart is available in the product page, under the given Size options.

Are there any Product Care instructions to follow?

Product Care Instructions are mentioned in the Product Description for the specific Product.

If I have any issues with the product delivered, what should I do?

Contact us via Mail or Drop in your complaint by filling the contact form in the Contact Us Page. We will initiate a full refund if needed.

Orders and Payments:

Why can’t I see cash on delivery option?

We currently don’t offer Cash On Delivery.

How do I know if my order was placed successfully?

You will receive a confirmation Email soon after you place the order.

What should I do if my payment fails?

Try paying with a different method, otherwise Contact Us anytime for our assistance.

How do I cancel my order?

To cancel an order, go to our Contact Us page and send us an email (or fill the contact form) with the subject "Cancel Order". Mention the Order number and the reason for cancellation. Our customer support team will get back to you in no time and will immediately cancel your order.

Is there an option to Gift Wrap my order or to include a Custom Message?

Yes, we do provide Gift Wrapping and Custom Message options for an extra charge. Contact Us immediately after placing the order (with your message) for the same. Mention the order number too.

Are there any offers going on?

All ongoing offers will be showcased on our Home Page or on our Social Media. Subscribed Customers will receive Emails on new offers. To stay up to date on our upcoming offers, follow our Social Media Accounts.

Shipping and Delivery:

Can I change my shipping address after placing an order?

Contact Us immediately; changes are possible if the order hasn't been shipped.

What is the estimated delivery time?

2-5 Business Days.

How do I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and instructions on how to monitor your package's journey. Use this tracking information to stay updated on the status of your delivery.

Do you ship internationally?

Currently, we operate within India. International shipping options may be explored in the future.

Are there any additional shipping charges?

We offer our customers free shipping on all orders.

Returns and Refunds:

How do I initiate a return?

Visit our Returns and Refunds page for detailed instructions or contact us for assistance.

Can I get a refund if I'm not satisfied with my purchase?

Yes, we offer refunds. Review our refund policy for detailed information.

My product has been picked up but I have not got my refund yet.

Once we receive your returned item, our team diligently reviews and processes your refund. The timeframe for your refund to reflect may vary but rest assured, we work efficiently to complete the process.

I have requested a Refund, when will my order get picked up?

It could take 2-5 days once your request for a refund is accepted.

How many days do i have to request for a refund?

A request for a refund can be made before 7 days from the day of delivery.

Others:

Will I automatically receive marketing emails after I register my Email?

Yes.

How can I contact customer support?

Contact us via Mail or fill the contact form in the Contact Us Page.

How fast will I be able to get in contact with the support team?

We normally respond within 24 hours. In some cases it may take up to 48 hours.

Do you have a physical store?

We do not have a Physical Store yet.

Do you have a phone number?

There is no Phone Number for Direct Call or Messaging, but we may contact you via call or messages in case of urgent matters.

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